Need some Help? Have some questions?Here are some Tip's, Trick's, and FAQs
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Frequently Asked Questions:
1. Q – How do I remove the battery insulator tag before I "ID" the sensors?
A - Movement, Temperature/Humidity sensors, and the Red Emergency Buttons, simply turn upside down, use a nickel or quarter to twist-off the back (Counterclockwise). Remove the small plastic insulator. Reverse the process to close.
Door/Drawer Sensors have a round button on the front/top– place your thumb on the round button and twist (Counterclockwise) until it comes off. Remove the small plastic insulator. Reverse the process to close.
2. Q – When do I replace the batteries?
A – When the Icon in the App turns yellow or when within the sensor battery history shows ‘low battery’. At the very least 1 time a year. (Just like a smoke alarm)
3. Q – How do I replace the batteries after the sensors are installed?
A – Movement Sensors twist-off – do not pull off the wall, push towards the wall while twisting (Counterclockwise). When installing, face the pin location (small hole) to the side.
Temperature/Humidity Sensor twist-off – do not pull off the wall, push towards the wall while twisting (Counterclockwise). When installing, face the pin location (small hole) to the side.
Door/Drawer Sensors have a round button on the front/top, do not pull off the door or cabinet – place your thumb on the round button and twist (Counterclockwise) until it comes off. Reverse the process to close.
Red Emergency Buttons, simply turn upside down, use a nickel or quarter to twist-off the back (Counterclockwise). Reverse the process to close.
4. Q – Is there any way of wearing the Emergency button?
A – Not at this time
5. Q – I replaced the battery in a sensor but the app shows a gray icon?
A – Sometimes you have to ‘re-add’ the sensor in your App after replacing the battery, follow the “Add a Sensor” section in settings.
6. Q – What does it mean if the Smart Hub light is not illuminated blue?
A – The Smart Hub is not communicating with the Sensors or the power is out make sure the hub is plugged into a known working outlet.
7. Q – What does it mean when the Smart Hub light is blinking blue?
A – If it's blinking it's thinking. The Smart hub will blink when it is plugged in for the 1st time, or after it loses power, or when you are adding a sensor or setting up wifi.
8. Q – What if the wrong room was assigned to a Sensor – how do I correct it?
A – You can remove and re-add the Sensor.
9. Q – I want to give the room associated with a sensor a special name like G-Ma’s room?
A – If you want to give the sensor a special name you can rename it by selecting the icon then in the top right of the app select edit by the X, when done click OK.
10. Q – Can I add additional devices that are not part of the kit and not made by Caregiver Smart Solutions?
A – Not at this time. (If there is something you would like to see added please email Ryan@caregiversmartsolutions we LOVE new ideas!)
11. Q – Can I add additional kits or sensors to my Core kit?
A – YES! just follow the Add a Sensor within settings in the app.
12. Q – Where can I order additional sensors?
A – Sensors can be ordered from here: https://www.caregiversmartsolutions.com/shop
13. Q – What batteries do the sensors take and Where can I order them?
A – Movement, Temperature/Humidity sensors, and the Red Emergency Buttons take CR2450 3V. The Door/Drawer Sensors take a CR1632 3V We suggest using Panasonic batteries. We have tried many different brands and have had the best success with Panasonic. The batteries can be ordered online.
14. Q – Where can I email questions that occur?
A – You can email Ryan@caregiversmartsolutions or give us a call at (888) 585-5022
15. Q – Do I have to use all sensors in the kit for the system to work?
A – NO, the system would work if only 1 Sensor was installed, however, the CORE
kit is designed to provide maximum ‘peace of mind’ by using all sensors.
16. Q – Where should the Smart Hub be placed?
A – In a central location in the home. The smart hub must be able to communicate with your loved ones' Wi-Fi.
17. Q – Where should Movement Sensors be placed?
A – Generally the sensor must be able to monitor the motion of your loved one as they are in the room. Our YouTube channel has some great Tips & Tricks for sensor placement. You can watch them there.
18. Q – Where should Door/Drawer Sensors be placed?
A – These Sensors are 2-part Sensors – they have 1 part that is placed on the door and 1 part that is placed on the door jamb. At the top or side of the door. For Cabinets & Drawers, the Sensors are placed inside with 1 part on the door or drawer and the other attached to the inside. Our YouTube channel has some great Tips & Tricks for sensor placement. You can watch them there.
19. Q – Where should Red Emergency Buttons be placed?
A –Nightstand next to the bed, next to your favorite chair & in the bathroom.
Using the Caregiver Smart Solutions App:
20. Q – How do I refresh the information on my App?
A – You can either logout and log back in or while in the app you can swipe the screen down, you will see a spinning wheel and it is refreshing.
21. Q – Where do I see all the Alerts that are sent to me?
A – These will be pop-ups on your phone when your app is closed. Make sure you allow notifications from the Caregiver Smart Solutions app. You can check that in the notifications section within settings on your phone.
22. Q – What if I answered ‘I don’t want to see Alerts’ when I set up the Application and
now I want to see alerts?
A – Not a problem You can change that in the notifications section within settings on your phone.
23. Q – How do I give multiple caregivers access?
A – It's simple, within the Caregiver Smart Solutions app select settings then select add caregiver.
24. Q – What does a Gray Icon mean? How do I reset it?
A – A gray icon means that the sensor is not communicating with the smart hub. This could be because of a dead battery, the hub lost power, loss of internet or your loved one has not been home for several days (they are snowbirds, stayed at your house over the holidays or more) Once power, internet, battery, or movement is detected it should change back to normal.
Once in a while the sensor or sensors will stay gray (Remember technology is like kids and it doesn't always listen) in this case you will need to re-add a sensor. Don't worry this is pretty simple. 1st you need to select the gray sensor in the app. At the bottom of the sensor page, you will see a button labeled Remove Device Select this and it will remove the sensor from the system. Next within the app select settings, then Add a Sensor and select a sensor to add. From there just follow the instructions in the app. If it has been a while since you have added sensors take a look at these Tips & Tricks on our YouTube channel.
25. Q – Can I unplug the Smart Hub to move its location? Will any information be lost?
A – You sure can and no information will be lost.