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  • How do I remove the battery insulator tag before I "ID" the sensors?
    Movement, Temperature/Humidity sensors, and the Red Emergency Buttons, simply turn upside down, use a nickel or quarter to twist off the back (Counterclockwise). Remove the small plastic insulator. Reverse the process to close. Door/Drawer Sensors have a round button on the front/top– place your thumb on the round button and twist (Counterclockwise) until it comes off. Remove the small plastic insulator. Reverse the process to close.
  • When do I replace the batteries?
    When the Icon in the App turns yellow or when within the sensor battery history it shows ‘low battery’. At the very least 1 time a year. (Just like a smoke alarm.)
  • I replaced the battery in a sensor but the app shows a gray icon?
    Sometimes you have to ‘re-add’ the sensor in your App after replacing the battery, follow the “Add a Sensor” section in settings.
  • What batteries do the sensors take and Where can I order them?
    Movement, Temperature/Humidity sensors, and the Red Emergency Buttons, take CR2450 3V. The Door/Drawer Sensors take a CR1632 3V We suggest using Panasonic batteries. We have tried many different brands and have had the best success with Panasonic. The batteries can be ordered online.
  • How do I replace the batteries after the sensors are installed?
    Movement Sensors twist off – do not pull off the wall, push towards the wall while twisting (Counterclockwise). When installing, face the pin location (small hole) to the side. Temperature/Humidity Sensor twist off – do not pull off the wall, push towards the wall while twisting (Counterclockwise). When installing, face the pin location (small hole) to the side. Door/Drawer Sensors have a round button on the front/top, do not pull off the door or cabinet – place your thumb on the round button and twist (Counterclockwise) until it comes off. Reverse the process to close. Red Emergency Buttons, simply turn upside down and use a nickel or quarter to twist off the back (Counterclockwise). Reverse the process to close.
  • Does your Core Kit integrate with existing home technology systems?
    Not at this time. (If there is something you would like to see added, please email Ryan@caregiversmartsolutions. We LOVE new ideas!)
  • How does your Core Kit enhance safety without being intrusive?
    The Core Kit enhances the safety of older adults by using discreet, non-invasive sensors to monitor daily activities. These sensors, which blend seamlessly into the home, avoid the privacy concerns associated with wearables, listening devices, and cameras. They detect emergencies or changes in well-being, alerting caregivers through real-time updates, thereby providing security without intrusion, and preserving the dignity and independence of the elderly while caregivers are kept informed and can respond quickly when needed.
  • Where can I email questions that occur?
    You can email Ryan@caregiversmartsolutions or give us a call at (888) 585-5022
  • What exactly is included in your Core Kit for older adults aging in place?
    The Core Kit from Caregiver Smart Solutions, designed for older adults aging in place, includes a set of 13 non-invasive sensors, about the size of a quarter, that monitor various aspects of daily living and activity. They track movements, detect falls, monitor room occupancy, and assess general well-being through activity patterns. The data collected by our sensors is then analyzed and relayed in real-time to a caregiver's smart device, alerting them to any potential issues or emergencies. This setup ensures a comprehensive and discreet monitoring solution, enhancing the safety and independence of the elderly at home without the use of wearables, cameras, or listening devices.
  • Are there any additional features or add-ons available for the Core Kit?
    Yes, the Core Kit offers additional features and add-ons, including the option for third-party monitoring services for an extra fee, enhancing its capabilities and customization options for users.
  • What kind of support do you offer for troubleshooting or questions about the Core Kit?
    We provide a dedicated customer service team available by email, an FAQ section, detailed guides on our website, and a YouTube video library with step-by-step instructions for troubleshooting or questions about the Core Kit.
  • Can I add additional devices that are not part of the kit and not made by Caregiver Smart Solutions?
    Not at this time. (If there is something you would like to see added, please email Ryan@caregiversmartsolutions. We LOVE new ideas!)
  • Can I add additional kits or sensors to my Core kit?
    YES! Just follow the Add a Sensor within settings in the app.
  • Do I have to use all the sensors in the kit for the system to work?
    NO, the system would work if only 1 Sensor was installed, however, the CORE kit is designed to provide maximum ‘peace of mind’ by using all sensors.
  • How easy is it to install and set up your Core Kit?
    Installing our Core Kit is as easy as 1-2-3: 1. Download the app, 2. Plug in the hub, 3. Follow the app's directions to place the sensors, ensuring a user-friendly setup process.
  • Are there any monthly fees or subscriptions associated with your Core Kit?
    Yes, there is a $59 monthly subscription fee associated with our Core Kit for ongoing service and monitoring. An additional $9.99 monthly fee applies if you opt for third-party monitoring services.
  • Where can I order additional sensors?
    Sensors can be ordered from here: https://www.caregiversmartsolutions.com/shop
  • How does your Core Kit protect the privacy and security of older adults?
    Our Core Kit protects the privacy and security of older adults by using non-invasive sensors without cameras or listening devices, ensuring monitoring is discreet. Data is securely transmitted and analyzed to provide real-time alerts to caregivers, maintaining the individual's dignity and privacy.
  • Can family caregivers remotely access data or alerts from the Core Kit?
    Yes, family caregivers can remotely access data and receive real-time alerts from the Core Kit through a secure, user-friendly app on their smart devices.
  • Can the Core Kit be customized to fit the specific needs and preferences of older adults living at home?
    Yes, the Core Kit is designed to be highly customizable, allowing it to be tailored to the specific needs and preferences of older adults living at home. This flexibility ensures that monitoring and alert settings can be adjusted to provide the most appropriate and effective support for each individual's unique situation.
  • I want to give the room associated with a sensor a special name like G-Ma’s room?
    If you want to give the sensor a special name, you can rename it by selecting the icon. Then in the top right of the app select edit by the X. When done, click OK.
  • Can I unplug the Smart Hub to move its location? Will any information be lost?
    You sure can and no information will be lost.
  • What if the wrong room was assigned to a Sensor – how do I correct it?
    You can remove and re-add the Sensor.
  • Is there any way of wearing the Emergency button?
    Not at this time.
  • What does it mean when the Smart Hub light is blinking blue?
    If it’s blinking it’s thinking. The Smart hub will blink when it is plugged in for the 1st time, or after it loses power, or when you are adding a sensor or setting up WiFi.
  • What does it mean if the Smart Hub light is not illuminated blue?
    The Smart Hub is not communicating with the Sensors or the power is out. Make sure the hub is plugged into a known working outlet.
  • Where should the Smart Hub be placed?
    In a central location in the home. The smart hub must be able to communicate with your loved ones' Wi-Fi.
  • Where should Door/Drawer Sensors be placed?
    These Sensors are 2-part Sensors – they have 1 part that is placed on the door and 1 part that is placed on the door jamb. At the top or side of the door. For Cabinets & Drawers, the Sensors are placed inside with 1 part on the door or drawer and the other attached to the inside. Our YouTube channel has some great Tips & Tricks for sensor placement. You can watch them there.
  • Where should Movement Sensors be placed?
    Generally the sensor must be able to monitor the motion of your loved one as they are in the room. Our YouTube channel has some great Tips & Tricks for sensor placement. You can watch them there.
  • Where should Red Emergency Buttons be placed?
    Nightstand next to the bed, next to your favorite chair & in the bathroom.
  • What does a Gray Icon mean? How do I reset it?
    A gray icon means that the sensor is not communicating with the smart hub. This could be because of a dead battery, the hub lost power, loss of internet, or your loved one has not been home for several days (they are snowbirds, stayed at your house over the holidays, or more) Once power, internet, battery, or movement is detected it should change back to normal. Once in a while, the sensor or sensors will stay gray (Remember technology is like kids and it doesn't always listen) in this case you will need to re-add a sensor. Don't worry this is pretty simple. 1st you need to select the gray sensor in the app. At the bottom of the sensor page, you will see a button labeled Remove Device Select this and it will remove the sensor from the system. Next within the app select settings, then Add a Sensor and select a sensor to add. From there just follow the instructions in the app. If it has been a while since you have added sensors take a look at these Tips & Tricks on our YouTube channel.
  • How do I give multiple caregivers access?
    It is simple, within the Caregiver Smart Solutions app select settings then select Add Caregiver.
  • How do I refresh the information on my App?
    You can either log out and log back in or while in the app you can swipe the screen down, you will see a spinning wheel that is refreshing.
  • What if I answered ‘I don’t want to see Alerts’ when I set up the Application and now I want to see alerts.
    Not a problem! You can change that in the notifications section within the Caregiver Smart Solutions settings on your phone.
  • Where do I see all the Alerts sent to me?
    These will be pop-ups on your phone when your app is closed. Make sure you allow notifications from the Caregiver Smart Solutions app. You can check that in the notifications section within the settings on your phone.

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